Contact Center Customer Service Advisor
What should you expect as a Customer Services Advisor?
You will join a busy team of experienced Contact Center Staff and support customers with their enquiries by phone, email or live chat..
We have an international customer base, worldwide logistics and a reputation for service and quality to uphold. We aim to be the best!
We will provide full training for the role and will aid and support you throughout your development.
Rimmer Bros offer a safe and friendly working environment, with a proven employer record. We value our staff!
What do we expect?
We are looking for an enthusiastic person with a proven record for excellent customer service. You will be required to deal with customer situations in a timely, polite and professional manner and be highly organised with excellent communication skills. As a representative of the company, you will be responsible for maintaining our reputation for high-quality customer care at all times.
Skills & Experience Required
Previous experience in a contact centre enviroment essential.
Able to offer an excellent attitude towards customers and customer service, being outwardly positive with first-rate written and verbal communication skills.
IT literate – we operate a retail mail-order computer system with a dedicated ticketing system for customer enquiries.
Multi-channel communications – Ability to use phone, email, chat and social media platforms as required to communicate with customers.
Have a problem-solving approach with the ability to identify and rectify issues to the benefit of current and future customers - continuous improvement is our goal.
Willingness to learn and be hard working.
Automotive Parts experience or western European language beneficial but not essential
Normal hours will be 42.5 hours over 5 days per week. Approx. 08:30 – 17:30.
20 days holiday + statutory bank holidays, staff discount, contributory pension plan
Location: Bracebridge Heath, Lincoln, Lincolnshire
Job Type: Full-time
Work Location: Based at our Lincoln office on site in person
Benefits:
Additional leave
Company pension
Cycle to work scheme
Employee discount
Life insurance
Free On-site parking
Opportunity to attend paid events and represent the company in country and abroad
Air Conditioned office
Salary dependent on experience.
Download Application Form
Please return your completed application form marked
Private and Confidential
FAO. The Personnel Department
Rimmer Bros Limited.
Triumph House, Sleaford Road
Bracebridge Heath,
Lincoln LN4 2NA. England
Tel: 01522 563356
email: jobs@rimmerbros.com
www.rimmerbros.com
Please Note: Only successful applicants will be contacted