We use quality carriers!
At Rimmer Bros, we opt to use the best carriers in the business to ensure your order is delivered safely, securely, and on time.
Orders placed on our web site are despatched as soon as practically possible, using the method selected in the order cart. If your parts are required urgently and you want an express delivery service, please select the relevant option, and we will do the rest.
We use Royal Mail's first class post service or air mail service for small packages, and UPS (the world's leading carrier), for most of our domestic and the majority of our overseas parcels. Larger domestic orders are sent via Night Freight, and for customers in Europe we also utilise DPD (as an alternative to UPS) for a cost effective, economy delivery service by road.
These options provide our customers with a choice of the best services available. Please see below for further details.
Prices for shipping (including packaging and handling), are shown in the order cart. Guide prices are shown below.
Shipping charges for export of oversize parcels outside the UK, may not be accurately displayed by our web site. Please see below for further details.
If you have any special delivery requirements, please indicate in the 'Order Comments' box on the 'Order Recap' page.
Additionally, if your order includes any back-ordered parts and you want it held until it is complete, you can enter 'HTC' (Hold Til Complete) in this box.
Once your order is shipped, we will email confirmation to you, including tracking information if applicable.
Please note that as a security measure, your first order with us must be delivered to the credit card holders registered address.
United Kingdom
We utilise Royal Mail's first class post service or UPS Standard Service, depending upon size, weight and urgency. Larger domestic orders are sent via Night Freight or Pallet Line.
We aim to despatch all UK orders within 24hrs, subject to stock availability and payment being received. Orders containing items which are advertised as “available to order”, or are temporarily out of stock will take longer, depending on stock availability from our suppliers.
The majority of UK orders are delivered within 1-3 working days. Certain off-shore, remote, Scottish Highland and BFPO destinations may take longer. Bulky and very heavy items may also take longer. If you require your parts urgently, a UK next working day express option is available. You can also choose to have your order sent to an alternative work address or direct to your garage. A nominated delivery day option is also available, as is a same day service for very urgent items. All orders sent by carrier or Royal Mail Special Delivery will require a signature on delivery. We will send you an order tracking number on despatch. Order tracking is not available for Royal Mail first class post deliveries, so please wait a full 3-5 working days for your order to arrive.
Shipping charges (including packaging & handling) are calculated on the weight of the consignment and the desired shipping method.
The following is a guide to our shipping charges and transit times.
| Service |
Transit Times |
Price ex VAT |
| Royal Mail First Class Post |
Usually 1 - 3 working days |
From £2.95 |
| Royal Mail Special Delivery |
Next working day from despatch |
From £6.50 |
| Standard Carrier Delivery |
Usually 2 - 3 working days |
From £7.95 |
| Next Day Express Carrier |
Next working day from despatch |
From £12.95 |
| Pre-12 Carrier Delivery |
Before 12 o'clock the following day |
From £18.95 |
| Nominated Day Delivery |
Any week day of your choice
(minimum 48hr) |
From £12.95 |
| Saturday Delivery |
Before 2pm Saturday |
From £19.95 |
| Collection from our Lincoln Showroom |
Open weekdays 08:30 - 17:30
Saturday 08:30 - 13:00 |
FREE |
| Delivery to classic car shows and meetings |
See which UK and international shows we are attending |
FREE |
| Same-Day |
Location restrictions apply |
Contact us- 01522 568000 |
Prices shown exclude VAT.
Supplements apply to out of area rural destinations including Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, and the Channel Islands.
Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Certain large or bulky items may incur an additional packing charge. Please note that the delivery driver may need assistance to unload large/heavy items - Please advise if special delivery arrangements are required.
EU Countries
We utilise Royal Mail Air Mail or UPS Road, Air Express and Express Saver services, and in addition DPD road service (as an alternative to UPS) for an economy parcel delivery service by road to most European destinations at a low, fixed price box rate (DPD has one fixed price up to 31.5Kg, and not exceeding 175cm length and 300cm girth which is length cm + 2 x width cm + 2 x height cm - meaning that it costs no more to include extra parts ! ). Larger European orders are sent by air or road freight by alternate carriers, depending upon destination and speed of service required.
We aim to despatch all export orders within 48 hours of receipt, subject to stock availability and payment for goods and shipping charges being received. Orders containing items which are advertised as “available to order”, or are temporarily out of stock will take longer depending on stock availability from our suppliers. To keep shipping charges as low as possible, we may hold orders until all stock is available to ship as one consignment (ie. Held Till Complete - HTC).
Delivery times will be dependant on location and delivery method selected. See guide below for estimated times. Bulky and very heavy items may take longer. If you require your parts urgently, an Express option is available. A Next Day service is available for very urgent orders to certain European locations. All orders sent by Carrier will require a signature on delivery. You can choose to have your order sent to an alternative work address or direct to your garage. We will send you an order tracking number on despatch. Order tracking is not available for Air Mail deliveries.
Shipping charges (including packaging & handling) are based on weight and volume.
Our web site automatically calculates the shipping charge based only on the weight of the goods.
For orders that include oversize, large / bulky parts (e.g. body panels), an additional shipping charge may be incurred, which will not be reflected in the charge our web site displays. This is because the charge is calculated on physical weight, rather than volumetric weight. This can not be calculated until the order is packed, measured and weighed. If the volumetric weight exceeds the physical weight, we will notify you by email prior to despatch if the shipping charge our web site has indicated is insufficient, and inform you of the new shipping total, seeking your authorisation to proceed.
Certain large or bulky items may also incur an additional packing charge.
The following is a guide to our shipping charges and transit times for EU destinations.
| |
STANDARD Delivery via DPD Up to 31.5kg Box |
|
EXPRESS Delivery via UPS Express Saver Based on Weight / Size |
|
| |
Price ex VAT |
Transit Time
approx |
Price
From 1kg ex VAT |
Transit Time
approx |
| Austria |
£16.00 |
3 days |
£28.57 |
1 day |
| Belgium |
£14.50 |
2 days |
£26.07 |
1 day |
| Bulgaria |
£38.50 |
4-6 days |
£31.45 |
2-3 day |
| Croatia |
UPS Only |
UPS Only |
£45.69 |
2-3 day |
| Czech Republic |
£19.50 |
3-4 days |
£31.08 |
1-2 day |
| Denmark |
£16.00 |
3 days |
£28.57 |
1 day |
| Estonia |
£23.00 |
4-5 days |
£31.45 |
1-2 day |
| Finland |
£23.00 |
4-5 days |
£28.57 |
1-2 day |
| France |
£14.50 (Chronopost / Exapaq) |
2 days |
£26.45 |
1 day |
| Germany |
£14.50 |
2 days |
£26.45 |
1 day |
| Greece |
UPS Only |
UPS Only |
£28.57 |
1-2 day |
| Hungary |
£23.00 |
4-6 days |
£31.08 |
2-3 day |
| Iceland |
UPS Only |
UPS Only |
£45.69 |
2-3 day |
| Italy |
£19.50 (BRT Corriere Espresso) |
3-4 days |
£28.57 |
1 day |
| Latvia |
£38.50 |
4-6 days |
£31.45 |
2-3 day |
| Lithuania |
£38.50 |
4-6 days |
£31.45 |
2-3 day |
| Luxembourg |
£14.50 |
2 days |
£26.07 |
1 day |
| Netherlands |
£14.50 |
2 days |
£26.07 |
1 day |
| Norway |
UPS Only |
UPS Only |
£44.41 |
1-2 day |
| Poland |
£23.00 |
4-5 days |
£31.08 |
1-2 day |
| Portugal* |
£23.00 (Chronopost) |
4-5 days |
£28.57 |
1-2 day |
| Republic of Ireland |
£14.50 |
2 days |
£26.07 |
1 day |
| Romania |
£38.50 |
4-6 days |
£31.45 |
2-3 day |
| Russia |
Enquire |
Enquire |
Enquire |
Enquire |
| Slovak Republic |
£19.50 |
3-4 days |
£31.08 |
1-2 day |
| Slovenia |
£23.00 |
4-5 days |
£31.08 |
1-2 day |
| Spain** |
£19.50 (Seur) |
3-4 days |
£28.57 |
1 day |
| Sweden |
£23.00 |
4-5 days |
£28.57 |
1-2 day |
| Switzerland |
UPS Only |
UPS Only |
£44.41 |
1-2 day |
* Exlcudes Maderia and the Azores, ** Excludes Balaeric and Canary Islands
Prices shown exclude VAT.
Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Small orders are sent via Royal Mail Air Mail service and will usually arrive within 5-15 days depending on location. Large and bulky or heavy items and orders, will be sent using international freight services. We will contact you to advise on prices and service speeds available to your destination.
VAT at the ruling UK rate will be applied to the order if shipped within the EU. Please note that there may be shipping restrictions for overseas destinations for certain 'hazardous' products, such as aerosols, paints, fluids and chemicals.Please enquire for shipping to BFPO addresses. Orders can not be sent to American Forces Post Offices (APO's).
Worldwide (Non EU Countries)
We utilise Royal Mail Air Mail or UPS Air Express, Express Saver and Expedited services. Larger overseas orders are sent by air or sea freight by alternate carriers, depending upon destination and speed of service required.
We aim to despatch all export orders within 48 hours of receipt, subject to stock availability and payment for goods and shipping charges being received. Orders containing items which are advertised as “available to order”, or are temporarily out of stock will take longer depending on stock availability from our suppliers. To keep shipping charges as low as possible, we may hold orders until all stock is available to ship as one consignment (ie. Held Til Complete - HTC).
Delivery times will be dependant on location and delivery method selected. See guide below for estimated times. Bulky and very heavy items may take longer. If you require your parts urgently, an Express option is available. All orders sent by Carrier will require a signature on delivery. You can choose to have your order sent to an alternative work address or direct to your garage. We will send you an order tracking number on despatch. Order tracking is not available for Air Mail deliveries.
Shipping charges (including packaging & handling) are based on weight and volume.
Our web site automatically calculates the shipping charge based only on the weight of the goods.
For orders that include oversize, large / bulky parts (e.g. body panels), an additional shipping charge may be incurred, which will not be reflected in the charge our web site displays. This is because the charge is calculated on physical weight, rather than volumetric weight. This can not be calculated until the order is packed, measured and weighed. If the volumetric weight exceeds the physical weight, we will notify you by email prior to despatch if the shipping charge our web site has indicated is insufficient, and inform you of the new shipping total, seeking your authorisation to proceed. Certain large or bulky items may also incur an additional packing charge.
The following is a guide to our shipping charges and transit times for Worldwide (Non UK/EU) destinations.
| Area |
UPS Express Saver Transit Time |
Prices From 1kg |
| Africa / Middle east |
2-5 days |
From £32.06 |
| Asia |
2-5 days |
From £32.06 |
| Australia |
2-5 days |
From £32.06 |
| Canada |
2 days |
From £27.37 |
| New Zealand |
2-5 days |
From £39.92 |
| North America |
2 days |
From £27.37 |
| South and Central America |
3-4 days |
From £59.37 |
Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Small orders are sent via Royal Mail Airmail service and will usually arrive within 5-15 days depending on location.
Large and bulky or heavy items and orders, will be sent using international freight services. We will contact you to advise on prices and service speeds available to your destination.
We do not charge VAT on orders despatched directly outside the EU however, any local import duty, taxes or customs clearance are not included in our prices and must be paid for by you, usually at the time of delivery by the Carrier. Please note that there may be shipping restrictions for overseas destinations for certain 'hazardous' products, such as aerosols, paints, fluids and chemicals. Please enquire for shipping to BFPO addresses. Orders can not be sent to American Forces Post Offices (APO's)
Other things to note:
Please check your parcels
When you sign for a parcel being delivered, please inspect it carefully. If it has suffered in transit, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases. We do of course pack carefully to help avoid these problems! Some deliveries involve more than one parcel - please check that all have been received.
We must be advised within 48 hours of delivery of any shortages or damaged goods.
Loss In Transit
If your parcel does not arrive, we have to establish our claim with the carriers concerned before we can send a replacement consignment. This can sometimes be a lengthy process, and if your part is needed urgently, a second order can be paid for to save time. We refund one of your orders as soon as the carriers clear our claim.
Errors & Omissions excepted. Rimmer Bros.