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Rimmer Bros Newsletter
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    Shipping Information



    Shipping

    We use quality carriers!

    At Rimmer Bros, we opt to use the best carriers in the business to ensure your order is delivered safely, securely, and on time.

    Orders placed on our web site are despatched as soon as practically possible, using the method selected in the order cart. If your parts are required urgently and you want an express delivery service, please select the relevant option, and we will do the rest.

    We use Royal Mail's first class post service or international standard (formerly air mail) service for small packages and DPD, UPS and Fedex for most of our domestic and the majority of our overseas parcels. Larger domestic orders are sent via DX Freight, and for customers in Europe we also utilise DPD (as an alternative to UPS) for a cost effective, economy delivery service by road.

    These options provide our customers with a choice of the best services available. Please see below for further details.

    Prices for shipping (including packaging and handling), are shown in the order cart. Guide prices are shown below.
    Shipping charges for export of oversize parcels outside the UK, may not be accurately displayed by our web site. Please see below for further details.

    If you have any special delivery requirements, please indicate in the 'Order Comments' box on the 'Order Recap' page.
    Additionally, if your order includes any back-ordered parts and you want it held until it is complete, you can enter 'HTC' (Hold Til Complete) in this box.

    Once your order is shipped and providing we have your email address, we will email confirmation to you, including tracking information if applicable.

    Please note that as a security measure, your first order with us must be delivered to the credit card holders registered address.

    Shipping

    Shipping Carriers


    United Kingdom
    We utilise Royal Mail's first class post service , DPD or UPS Standard Service, depending upon size, weight and urgency. Larger domestic orders are sent via DX Freight or Pallet couriers.

    *We aim to despatch all UK orders within 24hrs, subject to stock availability and payment being received. Orders containing items which are advertised as “available to order”, or are temporarily out of stock will take longer, depending on stock availability from our suppliers.

    The majority of UK orders are delivered within 1-3 working days. Certain off-shore, remote, Scottish Highland and Northern Ireland destinations may take longer. Bulky and very heavy items may also take longer. If you require your parts urgently, a UK Mainland next working day express option is available for orders placed by 3pm except for oversize parcels where the order must be placed by 10am. You can also choose to have your order sent to an alternative work address or direct to your garage. A nominated delivery day option is also available, as is a same day service for very urgent items. All orders sent by carrier or Royal Mail Special Delivery / DPD pre Noon will require a signature on delivery. We will send you an order despatch confirmation email and tracking number providing we have your email address. Order tracking is not available for Royal Mail first class post deliveries, so please wait a full 3-5 working days for your order to arrive. Royal Mail will only accept claims for loss after 10 working days from due date on first class post and 5 working days on Special Delivery.

    Shipping charges (including packaging & handling) are calculated on the weight of the consignment and the desired shipping method.
    Please note that our minimum postage charge reflects our cost of processing, picking, packing and despatching your order and may sometimes appear disproportionate with an order of very low value. An order of £10 or less will usually attract the minimum postage charge, so we recommend you add some other items to increase the order value to make the postage charge more cost effective.

    The following is a guide to our shipping charges and transit times. Sign up for UPS My Choice to access a range of options for your UPS deliveries.



    Service Transit Times From Despatch* Price ex VAT
    Royal Mail First Class Post Usually 1 - 3 working days - Excludes Hazardous Goods From £2.50
    Royal Mail Special Delivery / DPD Pre Noon
    Order By 3pm Next working day from despatch Mon - Fri (not inc Saturday)
    From £6.95
    Standard Carrier Delivery Usually 2 - 3 working days Mon- Fri From £7.95
    Next Day Express Carrier Order by 3pm for Next working day Mon - Fri delivery from despatch From £10.95
    Pre-12 Carrier Delivery Order by 3pm Before 12 o'clock the following day From £18.95
    Nominated Day Delivery Any week day of your choice
    (minimum 48hr notice)
    From £10.95
    Saturday Delivery Order by Phone by 3pm on Friday for Saturday delivery
    From £9.75
    Sunday Delivery
    Order by Phone by 10am on Saturday for Sunday delivery
    From £12.95
    Collection in person from our Lincoln Showroom Open weekdays 08:30 - 17:30
    Saturday 08:30 - 13:00
    FREE
    Delivery to classic car shows and meetings See which UK and international shows we are attending on our events page FREE
    Same-Day Location restrictions apply Contact us- 01522 568000

    *We aim to despatch all UK orders within 24hrs


    Prices shown exclude UK VAT.
    Supplements apply to out of area rural destinations including Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, and the Channel Islands and for certain 'hazardous' products, such as aerosols, paints, fluids and chemicals. Please note we can not deliver to BFPO addresses. Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Certain large or bulky items may incur an additional packing charge. Please note that the delivery driver may need assistance to unload large/heavy items - Please advise if special delivery arrangements are required.



    EU Countries
    We utilise Royal Mail Airmail for small parcels and DPD Classic for an economy, larger parcel delivery service by road for most European destinations at a low,fixed price box rate up to  31.5Kg (not exceeding 175cm length and 300cm girth which is length cm + 2 x width cm + 2 x height cm) - meaning that it costs no more to include extra parts! We also use UPS Road and Air services . Larger European orders are sent by air or road freight by alternate carriers, depending upon destination and speed of service required.

    *We aim to despatch all export orders within 48 hours of receipt, subject to stock availability and payment for goods and shipping charges being received. Orders containing items which are advertised as “available to order”, or are temporarily out of stock will take longer depending on stock availability from our suppliers. To keep shipping charges as low as possible, we may hold orders until all stock is available to ship as one consignment (ie. Held Till Complete - HTC).

    Delivery times will be dependant on location and delivery method selected. See guide below for estimated times. Bulky and very heavy items may take longer. If you require your parts urgently, an Express option is available. A Next Day service is available for very urgent orders to certain European locations. All orders sent by Carrier will require a signature on delivery. You can choose to have your order sent to an alternative work address or direct to your garage. We will send you an order despatch confirmation email and tracking number providing we have your email address. Order tracking is not available for Royal Mail Air Mail deliveries and we cannot accept a claim for loss unless at least 20 working days have passed from the due delivery date. 

    Shipping charges (including packaging & handling) are based on weight and volume.
    Our web site automatically calculates the shipping charge based only on the weight of the goods.
    For orders that include oversize, large / bulky parts (e.g. body panels), an additional shipping charge may be incurred, which will not be reflected in the charge our web site displays. This is because the charge is calculated on physical weight, rather than volumetric weight. This can not be calculated until the order is packed, measured and weighed. If the volumetric weight exceeds the physical weight, we will notify you by email prior to despatch if the shipping charge our web site has indicated is insufficient, and inform you of the new shipping total, seeking your authorisation to proceed.
    Certain large or bulky items may also incur an additional packing charge.
    The following is a guide to our shipping charges and transit times for EU destinations.

    Sign up for UPS My Choice to access a range of options for your UPS deliveries.

      STANDARD Delivery via DPD Up to 31.5kg Box   EXPRESS Delivery via UPS Express Saver Based on Weight / Size  
      Price ex VAT Transit Time From Despatch* Approx Price
    From 1kg ex VAT
    Transit Time From Despatch*
    Approx
    Austria £14.95 3 days £24.80 1 day
    Belgium £12.95 2 days £22.46 1 day
    Bulgaria £24.95 4-6 days £27.05 2-3 day
    Croatia UPS Only UPS Only £42.38 2-3 day
    Czech Republic £17.95 3-4 days £26.95 1-2 day
    Denmark £14.95 3 days £24.80 1 day
    Estonia £19.95 4-5 days £27.05 1-2 day
    Finland £19.95 4-5 days £24.80 1-2 day
    France £12.95
    (Chronopost / Exapaq)
    2 days £22.81 1 day
    Germany £12.95 2 days £22.81 1 day
    Greece From £14.35 (UPS Only) 6-10 days  £24.80 1-2 day
    Hungary £19.95 4-6 days £26.95 2-3 day
    Iceland UPS Only UPS Only £42.38 2-3 day
    Italy £17.95
    (BRT Corriere Espresso)
    3-4 days £24.80 1 day
    Latvia £24.95 4-6 days £27.05 2-3 day
    Lithuania £24.95 4-6 days £27.05 2-3 day
    Luxembourg £12.95 2 days £22.46 1 day
    Netherlands £12.95 2 days £22.46 1 day
    Norway From £20.28
    (UPS Only)
    4-6 days
    £39.73 1-2 day
    Poland £19.95 4-5 days £26.95 1-2 day
    Portugal* £19.95
     (Chronopost)
    4-5 days £24.80 1-2 day
    Republic of Ireland £12.95 2 days £22.46 1 day
    Romania £24.95 4-6 days £27.05 2-3 day
    Russia Enquire Enquire Enquire Enquire
    Slovak Republic £17.95 3-4 days £26.95 1-2 day
    Slovenia £19.95 4-5 days £26.95 1-2 day
    Spain** £17.95 (Seur) 3-4 days £24.80 1 day
    Sweden £19.95 4-5 days £24.80 1-2 day
    Switzerland From £20.28
    (UPS Only)
    4-6 days
    £39.73 1-2 day

    *We aim to despatch all export orders within 48 hours

    * Excludes Maderia and the Azores, ** Excludes Balaeric and Canary Islands

    Prices shown exclude UK VAT.
    Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Small orders are sent via Royal Mail Air Mail service and will usually arrive within 5-15 days depending on location. Large and bulky or heavy items and orders, will be sent using international freight services. We will contact you to advise on prices and service speeds available to your destination.

    VAT at the ruling rate will be applied to the order if shipped within the EU. Please note that there may be shipping restrictions for overseas destinations for certain 'hazardous' products, such as aerosols, paints, fluids and chemicals. Please note orders can not be sent to BFPO or American Forces Post Offices (APO's).


    Worldwide (Non EU Countries)
    We utilise Royal Mail Airmail and a combination of UPS and Fedex services. Larger overseas orders are sent by air or sea freight by alternate carriers, depending upon destination and speed of service required.

    *We aim to despatch all export orders within 48 hours of receipt, subject to stock availability and payment for goods and shipping charges being received. Orders containing items which are advertised as “available to order”, or are temporarily out of stock will take longer depending on stock availability from our suppliers. To keep shipping charges as low as possible, we may hold orders until all stock is available to ship as one consignment (ie. Held Til Complete - HTC).

    Delivery times will be dependant on location and delivery method selected. See guide below for estimated times. Bulky and very heavy items may take longer. If you require your parts urgently, an Express option is available. All orders sent by Carrier will require a signature on delivery. You can choose to have your order sent to an alternative work address or direct to your garage. We will send you an order despatch confirmation email and tracking number providing we have your email address. Order tracking is not available for Royal Mail Air Mail deliveries and we cannot accept a claim for loss unless at least 25 working days have passed from the due delivery date.

    Shipping charges (including packaging & handling) are based on weight and volume.
    Our web site automatically calculates the shipping charge based only on the weight of the goods.
    For orders that include oversize, large / bulky parts (e.g. body panels), an additional shipping charge may be incurred, which will not be reflected in the charge our web site displays. This is because the charge is calculated on physical weight, rather than volumetric weight. This can not be calculated until the order is packed, measured and weighed. If the volumetric weight exceeds the physical weight, we will notify you by email prior to despatch if the shipping charge our web site has indicated is insufficient, and inform you of the new shipping total, seeking your authorisation to proceed. Certain large or bulky items may also incur an additional packing charge.

    The following is a guide to our shipping charges and transit times for Worldwide (Non UK/EU) destinations. Sign up for UPS My Choice to access a range of options for your UPS deliveries.

    Area UPS Express Saver Transit Time From Despatch* Approx Prices From 1kg FedEx Int Economy Transit Time From Despatch* Approx  Prices From 1kg
    Africa / Middle east 2-5 days From £28.12 6-7 days From £25.00
    Asia 2-5 days From £28.12 5-7 days From £20.50
    Australia 2-5 days From £28.12 5-7 days From £20.50
    Canada 2 days From £23.71 5-6 days From £16.50
    New Zealand 2-5 days From £35.49 5-7 days From £20.50
    North America 2 days From £23.71 5-6 days From £15.00
    South and Central America 3-4 days From £53.74 5-7 days From £25.00

    *We aim to despatch all export orders within 48 hours

    Any quoted delivery times are for 'working days' from despatch and exclude weekends and bank holidays. All delivery times are guides. Small orders are sent via Royal Mail Airmail service and will usually arrive within 5-15 days depending on location. Large and bulky or heavy items and orders, will be sent using international freight services. We will contact you to advise on prices and service speeds available to your destination.

    We do not charge VAT on orders despatched directly outside the EU however, any local import duty, taxes or customs clearance/brokerage fees are not included in our prices and must be paid for by you, usually at the time of delivery by the Carrier. Please note that there may be shipping restrictions for overseas destinations for certain 'hazardous' products, such as aerosols, paints, fluids and chemicals. Please note orders can not be sent to BFPO or American Forces Post Offices (APO's)


    Other things to note:
    Please check your parcels
    When you sign for a parcel being delivered, please inspect it carefully. If it has suffered in transit, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases. We do of course pack carefully to help avoid these problems! Some deliveries involve more than one parcel - please check that all have been received.

    We must be advised within 48 hours of delivery of any shortages or damaged goods.

    Loss In Transit
    If your parcel does not arrive, we have to establish our claim with the carriers concerned before we can send a replacement consignment. This can sometimes be a lengthy process, and if your part is needed urgently, a second order can be paid for to save time. We refund one of your orders as soon as the carriers clear our claim.

    Errors & Omissions excepted. Rimmer Bros.
     

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