Returning an Unwanted Item
We understand that sometimes you need to return something to us. We accept returns, subject to the conditions below. None of these affect your statutory rights. All returns must be pre-authorised with a "Returns Authorisation Number" which must be quoted and accompanied by a copy of the invoice when returning the goods - please see below. All returns are subject to a physical inspection, and we must have received and inspected the goods before an exchange, credit, or refund can be issued. We regret that we are unable to accept the return of parts specially ordered or manufactured for you.
Overseas customers should also refer to the 'Returns - Refunds of VAT/Other Worldwide Tax & Duty' section below.

Please ensure that all returned goods are adequately packaged to avoid damage in transit, that you insure them with the carrier used, and obtain a proof of shipment. Please note that all returned goods must be in the condition supplied at the point of sale and be complete with their original, undamaged packaging. Return carriage charges are non-refundable.

Create an On-line Return
You can create your return through our website. Click here to create an On-line return or scroll to the bottom of this page.

Returns Processing
How long will it take to receive a refund?

Where did you return to?	When will we process your return?	When will you receive your refund? (starts when the refund is processed)
In Store	Same day	1-2 working days
By Carrier	Within 7 days	3-5 working days

Please note that returns are processed as quickly as possible. During busy periods, especially in the Spring and Summer, returns processing may take up to 14 days. Your statutory rights remain unaffected.

Customer Service Generated Returns
If you prefer, our Customer Service Team will be happy to help you through the return process.

Returns of Parts Not Required - within 14 days
All goods sold by Mail Order are covered by the Consumer Contracts Regulations, which allow for a 14 day 'cooling off ' period during which you may cancel your order by either using our On-line Returns Form or contacting our Customer Service Team via telephone, email or chat, at any time up to and including the 14th working day after the day on which you received your order. If you exercise your statutory right to cancel, you must immediately return to us (at your own cost), the item(s) that you do not wish to keep.

Returns of Parts Not Required - within 14 - 28 days
As an added benefit to Rimmer Bros customers and in addition to your statutory cancellation right (as detailed above), returns can be considered outside the 14-day cooling off period, either by completing our On-line Returns Form or contacting our Customer Service Team via telephone, email or chat, up to and including 28 days after you receive your order. Please note that this will be at our sole discretion.
We can offset the full value of the return against another order, or we can offer a credit (for the full goods value), to be used later. Please note that any refund for correctly supplied goods, will be subject to a handling charge (typically 15% or £10, whichever is greater) to cover administration and re-stocking costs.

Returns of Parts Not Required - Outside 28 days
No returns will be considered after 28 days unless covered by the terms and conditions of our Warranty. We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Returns of Warranty Parts
For items that have failed in service within the warranty period, please refer to our Warranty page for details, as well as terms and conditions.

Return of a "Kit"
Where a kit has been supplied (either pre-packaged or as discounted items individually listed on our invoice), then the whole kit must be returned for exchange, credit or refund (as per conditions listed above). No refund will be offered for the return of a partial kit.

Returns of Exchange 'Old Units'
Please click here to create an On-line old unit return, or scroll to the bottom of this page. Alternatively, our Customer Service Team will be happy to help.

There is no specific time limit for the return of old units (core) unless of Genuine Jaguar Land Rover or MG Rover origin, where the core must be returned to us within 80 days of purchase for the surcharge refund to be honoured.
Please note that returned core must be complete, serviceable, and be drained of fluids where applicable. We reserve the right to retain all or part of the surcharge refund if the core is irreparable, damaged, or not identical to the type supplied.
Returned core should NOT have been cleaned by abrasive methods such as sandblasting/glass beading or dissembled for inspection purposes. If such cleaning methods have been used and damage has occurred, or the core is a 'box of bits', the return will be rejected, and no refund will be issued. The core MUST also be returned in any special packaging used for the supply of the original part AND must be safely fixed/fastened in that packaging - failure to comply may result in a charge being levied for any resulting or consequential costs incurred.

Returns - Refunds of VAT/Other Worldwide Tax & Duty
UK orders are charged VAT at the applicable rate on parts and shipping. UK VAT will be refunded on any items returned for credit.

EU orders sent via IOSS (under 150 EURO), are inclusive of EU VAT at the rate applicable in the country of destination. EU VAT will be refunded by us on any items returned for credit.

EU orders sent via EU All Inclusive or Delivered at Place (DAP) services include an additional carrier surcharge for customs processing - we do not collect the EU VAT or Duty. If you return any items to us for credit, we can only refund the goods value. EU VAT or Duty must be recovered from the relevant EU customs authority, by you.

Norway orders are charged VAT at the applicable rate on parts and shipping. Norway VAT will be refunded by us on any items returned for credit.

Australia and New Zealand orders are charged GST at the applicable rate on parts and shipping up to AUD/NZD $1000. GST will be refunded by us on any items returned for credit. On orders over $1000.01, GST is not charged by us and is instead, collected by customs upon entry into the country therefore, if you return any items to us for credit, we can only refund the goods value and the GST must be recovered from the customs authority, by you. Please note that any GST is displayed as "VAT" on our invoice.

Other worldwide orders subject to any tax, duty, or customs charges must be paid for by you upon import and are not included in our prices. If you return any items to us for credit, we can only refund the goods value. Any tax or duty paid, must be recovered from the customs authority, by you.